May 19, 2016
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Well, we all survived another Black Friday. Smart Home Products factored heavily into the retail promotions of Amazon, Best Buy and others. One CyberMonday surprise was the announcement that Lowe’s has finally decided to stop being a service provider and is actively looking for a buyer for their Iris ecosystem. Lowe’s attempts to build their […]
As the sun sets, I ask Alexa to turn on the deck lights so my wife and I can enjoy some time together after we tuck our children in. When I do that, the whole sequence looks like the following: Alexa takes my voice and digitizes it The digitized command is sent to the Amazon […]
I was reviewing the NPS scores for the big three Smart Home Providers, ADT, Vivint and Xfinity for Q1 2018. You might recall that ADT had some issues with a system upgrade in June of 2017 that caused a flood of frustrated users taking to the airwaves, dropping ADT’s already low NPS into the bowels […]
