Examining the Smart Home Ecosystem: A Quest for Hardware/Software Harmony

apps v devices
Consumers report less delight for Smart Home Apps than the devices themselves
  • Delight for Smart Home apps as a category is far below delight for the devices
  • Philips represents a market trend of devices that are far more delightful than their apps, creating a dangerous gap
  • App functionality is a major consumer pain point, with frequent complaints of slow video streaming & long load times

Smart Home Apps Report

This report digs into consumer feedback across the Smart Home Apps and Devices to examine the harmony, and lack there of, between the hardware and the applications consumers use to control the devices in their homes. 

Report includes:

  • Overview of current Smart Home landscape, comparing consumer delight for devices and corresponding applications
  • Detailed analysis of current Smart Home App landscape
  • Discussion of gap in hardware/software experience of several brands and its implications

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